Durham, North Carolina

The DIDD system is broken.
We're fixing it with AI.

MaiHaven delivers developmental disability services, group homes, and government-aligned care programs — powered by an autonomous operating brain that runs compliance, scheduling, billing, and resident coordination 24/7.

18,950 NC residents waiting for Innovations Waiver slots
60% of caregiver time lost to paperwork, not care
AI-Native Operations
POLISA operating brain
Medicaid Waiver Billing Automated
HCBS Compliance Monitored Continuously
Group Home Operations Optimized
The Crisis
North Carolina's I/DD waitlist has nearly doubled in ten years. 18,950 families are waiting. Providers are drowning in compliance overhead. The system isn't short on people who need care — it's short on infrastructure that can deliver it.
2014
14,488
9,278 waiting
2025
14,488
18,950 waiting

Waiver slots grew 16%. Waitlist grew 104%. That's not a staffing problem. That's a systems problem.

Full-stack DIDD services, run by machines

DIDD Group Homes

Licensed residential facilities (6 beds or fewer) fully compliant with HCBS Final Settings Rule. POLISA handles staff scheduling, incident reporting, and resident care coordination automatically.

Medicaid Waiver Services

NC Innovations Waiver, CAP-DA, and 1915(i) services billed through POLISA's automated revenue cycle. No denied claims, no billing errors, no manual follow-up.

Government Contracting

DHHS-compliant provider enrollment, NCTracks billing, and LME-MCO relationship management handled autonomously. We bid on contracts others can't operationalize.

Caregiver AI Support

Federal ACL-funded AI tools built into POLISA: predictive health risk monitoring, care plan automation, documentation, and caregiver matching — reducing admin time so staff focus on residents.

Real Estate Strategy

Property identification, licensing compliance, and HCBS facility setup managed by the system. We find the buildings, handle the compliance, staff the operations.

Insurance-Funded Models

Tailored Plan relationships, prior authorization automation, and claims processing run through POLISA — capturing insurance-funded revenue streams that legacy operators leave on the table.

NC DHHS Compliant

Built for the NC regulatory environment from day one

01

NCTracks Provider Enrollment

Full Medicaid provider enrollment via NCTracks — Innovations Waiver, CAP-DA, 1915(i) services. POLISA manages credentialing renewals and payer relationships automatically.

02

HCBS Final Settings Compliance

Facilities designed to meet HCBS characteristics — 6 beds or fewer, community integration, resident autonomy. POLISA continuously monitors compliance flags.

03

LME-MCO Integration

Alliance Health, Eastpointe, Partners Health Management — POLISA manages authorization requests, service updates, and billing reconciliation across all Tailored Plan relationships.

04

Ongoing Monitoring

Real-time audit trail, incident reporting, staff certifications, and DHHS reporting — all automated. Compliance isn't an annual project. It's always running.

Why AI-native beats legacy operators

faster claims processing

POLISA automates Medicaid billing end-to-end. No denied claims. No manual resubmission. No billing specialist overhead.

60%
less admin per caregiver

AI handles documentation, scheduling, and compliance — so your staff do what they actually signed up for: care.

100%
HCBS audit readiness

Continuous compliance monitoring means you're always ready for DHHS review. No last-minute scramble. No findings.

24/7
resident monitoring

AI-powered health risk prediction flags concerns before they escalate. Residents are safer. Staff are supported.

The DIDD system doesn't need more providers. It needs better infrastructure.

MaiHaven is the infrastructure. We build the group homes, staff the operations, run the compliance, and bill the waivers — all powered by POLISA, the operating brain that never sleeps, never forgets, and never cuts corners on care.

Serving North Carolina. Built to scale.